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Peoplecert CASM Exam Syllabus Topics:

Topic	Details
Topic 1	Two aspects of Agile Service Management: This area focuses on the skills of Consultants in learning about Agile Process Improvement and Agile Process Engineering. It ensures that processes are streamlined and effective, crucial for maintaining agility in service management.
Topic 2	Agile process improvement goals: This section assesses the capabilities of DevOps Developers in sustaining process improvements while enhancing automation. The goal is to achieve better efficiency and performance within organizations.
Topic 3	Agile manifesto core values: This section of the exam measures the skills of Process Designers and covers the significance of cross-functional teams that promote trust, collaboration, and efficiency in achieving organizational goals. Understanding these core values is essential for fostering a productive work environment.
Topic 4	Agile concepts and practices: This part evaluates the knowledge of DevOps Developers regarding how various frameworks such as DevOps, ITIL, SRE, Lean, and Scrum facilitate Agile Service Management. These practices are vital for driving business value and improving service delivery.
Topic 5	Scrum roles and events: This section measures the understanding of Process Designers concerning Agile processes, including Scrum roles, events, and artifacts. It highlights their relationship to process improvement, ensuring that participants can effectively navigate and implement Scrum methodologies.
Topic 6	Adapting Agile thinking: This section assesses the abilities of Consultants and focuses on applying Agile thinking to IT delivery processes. It emphasizes the importance of aligning team efforts with customer needs to deliver solutions more rapidly. A key skill measured here is the ability to prioritize customer requirements effectively.

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Peoplecert Certified Agile Service Manager V2.1 Sample Questions (Q27-Q32):

NEW QUESTION # 27
Which of the following roles should be included in an Agile Service Management Team?

A. Customer
B. Developer
C. Designer
D. Leader

Answer: D

Explanation:
An Agile Service Management Team typically requires a Leader who guides the team in applying Agile practices, ensuring collaboration, and delivering value. Let's evaluate the roles:
A . Correct. A leader is necessary to inspire, guide, and ensure the team adheres to Agile principles. This role may overlap with an Agile Service Manager or Scrum Master.
B . Incorrect. While developers may be part of service delivery teams, they are not mandatory for every Agile Service Management team, which focuses more on service processes.
C . Incorrect. Designers may contribute to specific tasks, but they are not core members of Agile Service Management teams.
D . Incorrect. While the customer provides input, they are not part of the team but rather a stakeholder.
Reference:
ITIL 4 Service Value Chain: Roles and responsibilities in Agile Service Management.

NEW QUESTION # 28
A team is working on a Sprint. A stakeholder requests that additional work be added to the Sprint Backlog. Who can approve or reject that request?

A. The Team
B. The Agile Service Manager
C. The Agile Practice Owner
D. The Product Owner

Answer: D

Explanation:
In Scrum, the Product Owner has the authority to manage the Product Backlog, including accepting or rejecting changes to the Sprint Backlog.
A . Incorrect. The team is responsible for delivering the work but does not control changes to the Sprint Backlog.
B . Incorrect. The Agile Service Manager is not a role in Scrum and does not make decisions about the Sprint Backlog.
C . Incorrect. The Agile Practice Owner is not a Scrum role.
D . Correct. The Product Owner ensures the Sprint Backlog aligns with the Sprint Goal and business priorities.
Reference:
Scrum Guide 2020: The role of the Product Owner

NEW QUESTION # 29
Intelligent automation requires which initial element?

A. Resilient process
B. Intelligent process
C. Intelligent tools
D. Resilient technology

Answer: B

Explanation:
Intelligent automation begins with intelligent processes that are designed to adapt and respond to dynamic needs, supported by automation tools and resilient technology.
A . Correct. The foundation of intelligent automation is a process designed with adaptability and efficiency in mind.
B . Incorrect. Tools are important but secondary to having a well-designed process.
C . Incorrect. Resilient technology supports automation but does not serve as the starting point.
D . Incorrect. Resilient processes are an outcome of intelligent process design.
Reference:
ITIL 4: Role of intelligent automation in service management.
Agile and DevOps: Process-first approach to automation.

NEW QUESTION # 30
What BEST describes the Practice Backlog?

A. The artifact that documents what will be needed in the next Sprint
B. The single source of requirements for a practice
C. All of the above
D. The project plan that will guide the practice's implementation roadmap

Answer: B

Explanation:
The Practice Backlog serves as the single source of truth for requirements within a service management practice, similar to how a Product Backlog functions in Scrum.
A . Incorrect. This describes a Sprint Backlog, not the Practice Backlog.
B . Correct. The Practice Backlog acts as the comprehensive repository for requirements specific to a practice.
C . Incorrect. While the Practice Backlog informs the roadmap, it is not a detailed project plan.
D . Incorrect. Only B accurately reflects the nature of a Practice Backlog.
Reference:
ITIL 4 and Agile Service Management: Practice Backlog as a requirements repository.

NEW QUESTION # 31
What is the term for a process that has enough value that people are willing to use it initially?

A. Proof of Concept
B. Minimum Viable Process
C. Minimum Value Process
D. Beta Release

Answer: B

Explanation:
A Minimum Viable Process (MVP) is the smallest functional version of a process that delivers enough value for initial use while allowing for iterative refinement.
A . Incorrect. "Minimum Value Process" is not a recognized term in Agile.
B . Correct. The MVP concept aligns with Agile principles, focusing on delivering value early while enabling incremental improvements.
C . Incorrect. A Beta Release applies to software products rather than processes.
D . Incorrect. A Proof of Concept demonstrates feasibility but does not necessarily deliver usable value.
Reference:
Lean Startup by Eric Ries: MVP concept.
Agile principles: Iterative delivery and customer feedback.

NEW QUESTION # 32
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TEST CASM DISCOUNT VOUCHER & CASM PRACTICE TEST PDF

Test CASM Discount Voucher & CASM Practice Test Pdf